Last Updated: [Insert Date]

Welcome to Tennis Serie Store! These Terms and Conditions govern your use of our website padel-pointshop.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

Key Summary: We’re passionate about providing premium padel equipment to players worldwide. These terms outline our mutual responsibilities to ensure a smooth shopping experience. Please read them carefully before placing your order.

1. Our Store & Target Audience

Tennis Serie Store specializes in high-quality padel equipment for players at all levels – from beginners to experts. Our products include:

  • Performance rackets for all skill levels
  • Specialized padel shoes and apparel
  • Essential accessories and equipment
  • Premium padel balls and gear

We cater to passionate padel players worldwide who value professional equipment and expert service.

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your information
  • Keep your password secure
  • Be responsible for all activities under your account

2.2 Prohibited Conduct

You may not:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our website
  • Use any automated means to access our site without permission
  • Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We strive to accurately describe all padel equipment on our site, including:

  • Detailed specifications of rackets and shoes
  • Clear categorization by player level (beginner, advanced, expert)
  • Material composition and performance features

However, slight variations in color or design may occur. Product images are for illustrative purposes only.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Professional Advice

Our product recommendations (such as racket selection by skill level) are based on general padel knowledge but do not substitute for professional advice.

4. Orders and Payment

4.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • We process orders within 1-2 business days
  • The order constitutes an offer to purchase which we may accept or decline

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, though orders will be processed at the price in effect when placed.

5. Shipping Policy

5.1 Shipping Options

We offer two shipping methods from our Miami headquarters:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary due to customs processing.

5.3 Delivery Issues

You are responsible for:

  • Providing accurate shipping information
  • Any additional customs fees or taxes
  • Reporting delivery problems within 3 days of expected delivery

6. Returns and Exchanges

6.1 Return Policy

You may return most items within 15 days of delivery for a full refund or exchange if:

  • Item is unused and in original condition
  • Original packaging is intact (especially important for rackets)
  • Proof of purchase is provided

6.2 Non-Returnable Items

For hygiene and product integrity, we cannot accept returns of:

  • Face masks
  • Grips
  • Compression wear removed from packaging
  • Opened boxes of balls

6.3 Return Process

To initiate a return:

  1. Contact us at [email protected] within 15 days
  2. Receive return authorization and instructions
  3. Ship items to our Miami address with all required documentation

6.4 Refunds

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

Shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our site, including:

  • Product descriptions
  • Images
  • Logos
  • Brand names

are property of Tennis Serie Store or our suppliers and protected by intellectual property laws. You may not use any content without our express written permission.

8. Liability Limitations

8.1 Product Use

Padel equipment involves physical activity. You assume all risks associated with proper use of our products.

8.2 Website Availability

We strive to keep our site available but are not liable for any downtime or technical issues beyond our control.

8.3 General Limitation

To the fullest extent permitted by law, Tennis Serie Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our site with the effective date.

11. Governing Law

These Terms shall be governed by the laws of Florida, USA. Any disputes shall be resolved in the courts of Miami-Dade County.

12. Contact Us

For questions about these Terms:

Tennis Serie Store
4368 Agriculture Lane
Miami, US 33141
Email: [email protected]
Phone: +1 (Miami HQ)

Thank you for choosing Tennis Serie Store for your padel equipment needs! We’re committed to providing premium products and excellent service to support your game.