At Tennis Serie Store, we’re committed to delivering premium padel equipment to players worldwide with transparent shipping options and a hassle-free returns process. Whether you’re upgrading your racket or stocking up on balls, we’ve got you covered.

Shipping Information

Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) from our Miami headquarters.

Shipping Methods & Delivery Times

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Best for: Customers who want faster delivery
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Best for: Budget-conscious customers

Note: We currently ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We stand behind our premium padel equipment. If you’re not completely satisfied, you may return most items within 15 days of receiving your order for a full refund or exchange.

Eligibility Requirements

  • Item must be unused and in original condition
  • Original packaging must be intact (especially important for rackets)
  • Proof of purchase required

Non-Returnable Items:

  • Face masks
  • Grips
  • Compression wear removed from original packaging
  • Opened boxes of balls

These items cannot be returned for hygiene or product integrity reasons.

How to Return an Item

Step 1: Contact Our Team

Email [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) for return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Sample Email Template:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Tennis Serie Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) for return:

Product Name: [Product Name]

Quantity: [Quantity]

Reason: [Reason for Return]

I prefer: [Refund/Exchange for (specify product if exchanging)]

Please advise on next steps.

Best regards,

[Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Our padel-specialist team will respond within 2 business hours with:

  • Return authorization number
  • Shipping instructions
  • Return address (Miami, US headquarters)

Step 3: Ship Your Return

Package your item securely (we recommend original packaging) and include:

  • Return authorization number clearly visible
  • Copy of your order confirmation

Ship to:

Tennis Serie Store Returns Department
4368 Agriculture Lane
Miami, US 33141

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we’ll notify you via email about your refund or exchange status.

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Note: Shipping costs are non-refundable unless the return is due to our error.

Exchange Information

For size exchanges (shoes, apparel) or racket changes:

  • Follow the standard return process
  • Clearly indicate your preferred exchange item
  • We’ll ship the replacement once we receive your return

Pro Tip: For faster service, you may place a new order for the desired item while processing your return.

International Returns

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Mark customs forms as “Returned Goods” to avoid duties

Damaged or Defective Items

If you receive damaged padel equipment (especially rackets or shoes):

  • Contact us immediately with photos of the damage
  • We’ll arrange a prepaid return label if needed
  • Priority processing for replacement or refund

Need Help? Our customer service team (all passionate padel players) is available Miami working hours (9AM-5PM EST):

Email: [email protected]
Phone: +1 (Miami HQ)