At Tennis Serie Store, we stand behind the quality of our premium padel equipment. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for a return:

  • Item must be unused and in its original condition
  • Original packaging must be intact (including any protective wrapping for rackets)
  • Proof of purchase is required

Important Note:

For hygiene reasons, we cannot accept returns on face masks, grips, or compression wear that has been removed from its original packaging. Additionally, boxes of balls that have been opened cannot be returned.

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service at [email protected] with your return/exchange request within 15 days of receiving your order. Please include:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Tennis Serie Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) for return:

  • Product Name: [Product Name]
  • Quantity: [Quantity]
  • Reason: [Reason for Return]

I prefer: [Refund/Exchange for (specify product if exchanging)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Our padel-specialist team will respond within 2 business hours with:

  • Return authorization number
  • Shipping instructions
  • Return address (Miami, US headquarters)

Step 3: Ship Your Return

Package your item securely (we recommend using the original packaging) and include:

  • Return authorization number clearly visible
  • Copy of your order confirmation

Ship to:
Tennis Serie Store
Returns Department
4368 Agriculture Lane
Miami, US 33141

Step 4: Processing Your Return

Once we receive and inspect your return (typically within 3-5 business days after arrival), we’ll notify you via email about the status of your refund or exchange.

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Note that shipping costs are non-refundable unless the return is due to our error.

Exchanges

For size exchanges (shoes, apparel) or racket changes:

  1. Follow the standard return process
  2. Clearly indicate your preferred exchange item in your request
  3. We’ll ship the replacement once we receive your return

For faster service, you may place a new order for the desired item while processing your return.

International Returns

For customers outside the US:

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs forms should be marked as “Returned Goods” to avoid duties

Damaged or Defective Items

If you receive damaged or defective padel equipment (especially rackets or shoes):

  1. Contact us immediately with photos of the damage
  2. We’ll arrange a prepaid return label if needed
  3. Priority processing for replacement or refund

Our customer service team (all passionate padel players themselves) is available Miami working hours (9AM-5PM EST) to assist with any questions about returns or exchanges.

Email: [email protected]
Phone: +1 (Miami HQ)